TERMS & CONDITIONS
DISPATCH: The company operates in the GMT timezone including variations for British Summertime and items are dispatched accordingly – see Buy With Confidence page.
SHELF LIFE: Please be aware that all of our products are shipped vacuum packed and should be refrigerated and consumed within 21 days. Please continue to refrigerate after opening and consume within 48 hours.
PAYMENTS: Duncannon Smokehouse accepts payment online here by credit/debit card (VISA, MasterCard, American Express, Laser and Maestro). For clarification please contact Duncannon Smokehouse directly. Orders are confirmed when payment has been received by the company. Please note that your credit card will be charged with the full amount stipulated at point of reservation. For any other queries relating to your purchase and not here specified, please contact Duncannon Smokehouse at firstname.lastname@example.org
RETURNS & EXCHANGES: All Returns & Exchanges will be subject to the following policy. All Returns & Exchanges must be accompanied by a valid sales receipt from Duncannon Fish Co Ltd. Failure to provide the original sales receipt (proof of purchase) prohibits Duncannon Smokehouse from accepting and processing a return or exchange for any reason – NO EXCEPTIONS. All goods, opened or unopened, must be returned within 30 days of the date of purchase. Prior to shipping any order back, regardless of product condition, please contact our customer service department for a return authorisation. Returns shipped to Duncannon Fish Co Ltd without prior authorisation will not be accepted and no credit will be issued. Once your return has been authorised, please send your purchase and receipt to our Returns Department to receive a credit to original form of tender: Duncannon Fish Company, Attention: Customer Returns, Wexford Street, New Ross, Co Wexford, Ireland.
INTERNATIONAL ORDERS: Duncannon Smokehouse is not responsible for any packages rejected by your country’s Customs Department. On any package returned to Duncannon Smokehouse a refund will be issued. Shipping charges cannot be refunded for any reason.
ORDER CHANGES & CANCELLATIONS: Because we strive for quick order turnaround we are generally unable to accommodate changes to an order once it has been placed. Please contact customer service for enquiries on changes. Order cancellations, regardless of the reason, will result in a 15% restocking fee.